Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of turekart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer
These earbuds are really comfortable and have a cool LED display on the case saying how much charge is left on them. They snap in place pretty easily and fit in the case very snug.
Customer
Excellent. The sound is clear, the music was played for about 5 hours and did not wait for the discharge .. a convenient case for them, and the cat will not eat!!!! As it was with many headphones. Closed the lid and ready)))) in the ears sit tight.
Customer
Advise. We came in for three weeks.
Customer
I did not communicate with the store. At first glance it is very beautiful and while everything works. In a couple of weeks I’ll add and write how everything works.
Customer
I wanted to wait to leave an accurate review, so I waited to test them out for several weeks. These headphones have great battery life. Upon arrival, I charged them fully. No complaints whatsoever!
Customer
The goods arrived in order, quickly and in full. Full satisfaction thank you
Customer
I bought these for myself because my son took my other ones. They have great sound and they fit nicely in my ears. They come in a nice case that fits either in my pocketbook or my pocket.
Customer
Doesn’t fall out, display is very nice, nice weight, I could go on. Fair price for a great product.
Customer
Sounds good battery life excellent use while working on the computer.
Customer
Great set of wireless ear buds that have great battery life. it’s nice the LED display shows the % of battery left. All in all a good set of wireless earbuds for the price.
Customer
Great little set of Bluetooth headphones. Pairing to my iPhone XR was very easy. They sound good and have exceptional bass response. The charging case is sturdy and the LED display is great. I love that I can use these buds one at a time or together.
Customer
This wireless earbuds is easy to use and connected well with either my phone or my computer. It fits perfectly in my ear and the sound is also clear. Would recommend my friends to also buy one to try it!
Customer
Very easy to pair out of the box, and if it is hard for some the instructions were clear anyway. The sound is good, but not great, which is fitting for the cost. Controls are responsive and immediate when you try to utilize them to answer or hang up calls or to adjust volume.
Customer
I received it quickly. WOrks great with my iPhone. Perfectly priced and is very affordable. The design looks cool with battery display. Great for using in the gym and outdoor activity
Customer
Everything is super! Earphone .. Play Super, no problems with the connection))) Thanks!!!
Customer
Headphones are wonderful, sound worthy, packed as in the photo, the store of good luck in business,
Customer
I’ll be short with my comments. This product is everything descriptions said. Battery life is amazing, sound is great.