Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of turekart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer
Good collar, liked
T***s
Excellent Product!!
N***
Very beautiful! On the zvergpinscher 7 months s was bolshevat, but you can make additional holes.
C***z
I wish the engraving was deeper but looks great and fits.
M***m
excellent!
V***n
Very good product and very attentive store. Thank you
J***Z
Very nice and fast shipping
D***a
Simple the best, fast Thank you
U***r
Wrong size but good looking collar
S***s
excelente
J***s
L too big for a medium dog
L***l
The best collar that I saw))
V***v
Good, durable collar, but for Chihuahua, it seems a little heavy.
G***a
Came quickly, the condition is good, the inscription is in accordance!
R***r
Here on this neck, the largest size is too big.
F***f
Thank you. The collar is just super. Everything is correctly written and the name and phone. Thank you.
Customer
Simply beautiful. Well advised!
Customer
My dear boyfriend is completely happy with it.
O***a
Good Collar
A***v
Great Collar for small dogs
Customer
Super fast, and very beautiful necklace
N***t
Collar cudowna!! Strong stitching, color gorgeous. Adresówka czytelna. Thank you❤❤❤❤
I***n
Incomprehensible description of the size. And the collar itself is very rough and heavy .. only for large breeds. Otherwise, everything is fine.
T***o
Very beautiful, tight, leather! Quickly sent. Thank you store!
A***o
Size M for husky 7 months
O***a
It looks resistant in general.
M***w
Ordered a dog collar. It happened that I ordered in one store with a leash. everything came in one package. Everything is super. Very well glides on the neck of the dog. About the size, the store advised and sent a little more than ordered. All superrecommend
A***d
Very pleased with the collar and will order another one for my other dog
M***d
Very small size ordered
Y***n
Super cute thank you
F***r
Nice collie very happy with it. Imam gooing to order anothet one.
A***X
Trés bien
K***k
Collar very pretty, meticulous workmanship, see whether it is durable
Customer
Simply beautiful!
Customer
Same as the description. I loved it. I. There’s a big tris left but it’s solvable.
H***l
took almost a month to get shipped. Then arrived about 2 weeks later.
Customer
Crazy!
Customer
Toppie.
K***i
Great
E***a
The collar is good, the size L approached the Corgi 1 year
H***l
Very very good with engraving of first names
K***e
PErfect!!
Customer
I’m enamoured of this collar.
Customer
Beautifully finished. Fine service!
P***k
So as the description, shipping can not very fast but finally happened; big plus for stores, that umieścił name dog and 2 phone numbers; I only doubts about strength but it is found for some time
Customer
My boyfriend is completely happy!
Customer
No regret! Good advice.
P***t
Goods consistent with the description is great for mówiłam 23.02 otrzymałam 10.02 engraver such what chciałam without pomyłek pisarskich
S***s
awesome job! its real LEATHER too. super impressed. will order again with no question.
Customer
Correct size and engraved names.
J***r
really good product. Exactly like pic
N***a
The collar is excellent, neatly made, but I was mistaken with the size. At 31 cm it was necessary to take L, because. M only fits the last hole, and the remaining tip is short
M***o
It’s beautiful. I like it very much. I recommend it 100%
E***a
Lovely collar!
K***s
collar fine. Purchased 2 they forgot to send one. contact was good and they have resent.
S***n
Very good!! Beautiful bracelet for our dog! XL for Stafford 40kg fits perfect.
Customer
Super, I recommend everyone)))
V***v
It’s okay.
R***z
Super nice, thank you so much!
M***n
Super fun again!
U***m
Love it!! It’s perfect!! Thank you! Shipped very fast.
V***o
Great item
I***k
The collar is just super! Got very quickly! Recommend!!
J***s
Fantastic as usual
I***r
Really very beautiful and well made. Arrived in less than a month.
F***Z
All right thanks
N***a
Good Collar
M***h
the plaque is smaller than expected . i have ordered from this store before the exact same collar and the plaque was bigger and more visible.
R***s
Very beautiful
M***.
I ordered size L for my 30 Kilos female doberman and it was perfect for him. Color and measurements as in description. They’re durable. That’s the second time I ‘ve asked for them for a year. I recommend
T***s
super cool item
V***o
Excellent collar, the store wrote everything correctly
V***o
I love him!, my perrita is divine
I***s
Very nice dog collar looks just like the picture fine material and beautiful engraved very happy with it.