Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of turekart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***y
Nickel good reception very satisfied. Thank you
A***v
Excellent handkerchiefs for their price, the fabric is pleasant, the threads do not stick out
P***o
Thin, neat, pleasant, delivery to Vinnitsa 11 days. Seller recommend.
V***h
Thinner than Soviet.
S***v
Excellent scarves for the price.
D***v
Excellent!
D***v
Nice shawls, taking the second time. Recommend!
Customer
They’re like the picture. I don’t know what such will come out yet I ‘ve tried
S***s
good
B***n
ok
T***a
Good thin scarves
U***r
All ok!!!
Customer
All as in the description, came quickly, I recommend
U***r
Very nice. Great price and fast shipping. Thanks so much for a great item.
N***r
Awesome price I’ll buy more
F***r
good storeGreat to deal with
J***r
Great deal , Great service
A***r
Was well packaged,item as described and post on time. Thank you!
K***v
Very soft, pleasant to the face, normally absorb, neutral, discreet coloring. definitely recommend.
Customer
good stuff
T***r
Good product
A***T
Perfect handkerchiefs given the price. Not too thin or too thick and the material is nice.
I***n
Delivery 11 days by new mail to Ukraine. Handkerchiefs are thin. I like it.
R***v
Nice shawls. Thank You Very Much.
E***v
Great!
G***r
The goods received and checked, corresponds to the description, thank you.
Customer
Reached 19 days to Moscow (the store sent Saver shipping, but tracked all the way, as they got into the national package). I ordered two sets of 5 scarves. Each set is packed in its bag, and then in a common cellophane postal bag. Shawls made of decent material, the edges are processed well, the size is suitable, all colorful.
V***r
Nature beautiful fabric, suitable size
A***n
Thin transparent, pleasant to the touch. Let’s see what will happen after washing.
M***a
Perfect.Thanks.
Customer
OK
E***a
Handkerchiefs correspond to the photo and description on the site. As will be in use until I know. Delivery on schedule. With the store did not communicate
M***s
Very distinct. Recommend.
S***o
For this price it does not happen better!
B***r
okay
Customer
Good as the recominedo image
O***a
Rich color, good fabric.
E***a
Shawls liked.
V***a
Everything is fine and came very quickly!
S***a
Corresponds to the description. thanks
O***s
The parcel reached for a month, the shawls really like, look exactly like in the description. Thank you!
G***v
Came. I did not try
G***g
I’m sure the item is fine. I just never received anything.
Customer
To the touch as synthetics
V***v
Good scarves, delivery is fast.
I***n
Put 5 for fast delivery. shawls thin ash on the light fabric enlightened ….
Customer
handkerchiefs are nice. transport 22 days. I recommend this store! I’m ordering more right now.
O***n
thank
Y***o
Good, but very thin, straight very.